Support & Upgrades Renewal Contract
Some of you may have noticed the “6 months of Free Support & Upgrades” added to your “Extras” list as of November 7th, 2008. This has been added for all clients whether you purchased a license before Nov.7 or before January 1st, 2008 which is when we changed our lifetime Support & Upgrade contract to one (1) year.
To clarify, if you have purchased a phpFox “Full License” after November 7th, 2008 you will get 6 months of free upgrade and support. If you have purchased your phpFox “Full License” after January 1st, 2008 you will get 1 year of free upgrades and support from November 7th, 2008. Thus you will receive support until November 7th, 2009. If you have purchased a phpFox “Full License” before January 1st, 2008 you will continue to receive lifetime upgrades and support. If you have purchased a “Monthly” license then you will receive upgrades and support during the validity of your license.
If your Support & Upgrade contract expires the renewed cost is $49.95, which entitles you for another 6 months of support and upgrades. In order to be a part of our community (User-User Support) you do not need a renewed Support & Upgrade contract.
The initial change from lifetime support and upgrades is due to the fact that we want to improve our methods of support as well as bring in more developers for the continued development of phpFox2.
We are still working on integrating our Support Suite and Clients Area so many of the changes are not yet complete. If you run into any problems or have any questions please feel free to contact us.
Thanks and have a great weekend!
Hi fair enough is there not a year support package though, $49 for six months seems a tad high compared to a lot of other comparable scripts
[Reply]
Raymond Benc Reply:
December 2nd, 2008 at 8:15 am
Hi,
Yes, we plan on adding a 1 year and 2 year support packages, which will have a discounted price.
[Reply]
hi…i feel you should support with nominal fee/year.then there will be no confusion………..
[Reply]
i feel support should be implemented soon
[Reply]
Note, that the product includes 6 months free of support/upgrades. So this does not need to be purchased when you first purchase the product. It is 6 months after is when support/upgrade expires and from there you may extend your support/upgrade contract if you need to.
[Reply]
What about full licenses that were purchased and transfered to another person prior to the Jan 01 2008 date? Would the person that the license was transfered to receive the lifetime support and upgrades?
[Reply]
Raymond Benc Reply:
December 2nd, 2008 at 10:35 am
Yes, that is correct they will continue to receive lifetime support/upgrades.
The support/upgrade contract is connected to the actual license and not the license holder, so depending on when the license was first purchased is when the current/new owner will receive support/upgrades for that license.
So if someone purchased a license from another client and the license was created Feb. 2006, which at that time we had lifetime support/upgrades the new owner will still receive lifetime support/upgrades.
[Reply]
So the exact date that the lifetime support and upgrades was changed to one year is after January 1st, 2008 correct?
[Reply]
Raymond Benc Reply:
December 2nd, 2008 at 2:50 pm
The change from lifetime support/upgrade changed on Jan. 1st, 2008 so anything that was purchased on that day or afterwards will include 1 year of free upgrade/support. Anything purchased on Dec. 31, 2007 or before will still include lifetime support/upgrade.
[Reply]
We believe that the 6 month-1 year support should be mandated from the date you implement it and not prorate it back. We purchased the license after January under the assumption that we would get lifetime support and now we find out that this is not the case.
Sad situation for alot of folks.
Hope you update this decision.
[Reply]
Jermain Reply:
December 4th, 2008 at 9:18 am
From what I recal they didi mandate it from the date of purchase. I purchased my license Feb. 2008 and they already have 1 year of support/upgrades. I was already researching PHPfox a few months before that and noticed the change from lifetime support to 1 year support, plus the 1 year of upgrades.
I was never under the impression that under 2008 did they provide lifetime anything.
I even checked up on archive.org on PHPfox: http://web.archive.org/web/*/http://www.phpfox.com/
If you check Jan. 01 2008 (http://web.archive.org/web/20080101032333/www.phpfox.com/konsort/pricing/) it cleary states 1 year free/upgrades.
Anways the sound of lifetime or unlimitied anything is never a good sign so glad PHPfox started charging for these services.
[Reply]
Since my license was purchased in Sept 06 how do I get the support and latest upgrades without having to pay for it? According to the statement below I should be able to get it but I haven’t been able to so far. Please tell me what I need to do. I have a ticket not related to this question that has been open for several months that hasn’t gotten a response from ANYONE at Phpfox support yet. I also need to know if there are any fees/charges to have PhpFox install the upgrades and patches.
Trish
Raymond Benc Reply:
December 2nd, 2008 at 2:50 pm
The change from lifetime support/upgrade changed on Jan. 1st, 2008 so anything that was purchased on that day or afterwards will include 1 year of free upgrade/support. Anything purchased on Dec. 31, 2007 or before will still include lifetime support/upgrade.
[Reply]
Purefan Reply:
April 3rd, 2009 at 1:47 am
Hello,
I have just checked our system and we have no open tickets from you in any department, the one you submitted yesterday has already been answered. In your next reply to the new ticket please include the old ticket’s ID so we can review on that.
The questions you pose in this blog comment have already been answered in your ticket.
[Reply]