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Ticket System Issue Being Investigated

Hello everyone,

We have a technical malfunction with our new client portal that we were preparing to go live next week and it sent some clients notices of suspension and invoices due. Our team is looking into this issue and will resolve it as soon as possible.

For those of you that get these notices, we apologize for the inconvenience and alarm that this could cause you. Please know that if you purchased licenses, you are not being suspended or charged again. This is an issue in the system.

Again, we are terribly sorry for the inconvenience of this technical malfunction.

**Update – The problem came from incorrect billing cycle setting for imported licenses in the new system, and it has been resolved.